Typist Operator Resume Example

Objective:
Customer Service Professional with over ten years experience seeks full time permanent in-home employment.


Experience:
Seasoned Customer Service Professional since 2000. Delivered thorough, results-driven customer services to customers nationwide within diverse environments while maintaining and exceeding call center designated performance goals.

Experience:
12/2010 - Present - On sabbatical. Devoted time to attend to personal life matters, assess career objectives and out of state relocation.

Small Business CSR /AT&T Call Center 2006-2008 Joplin, MO.
Addressed and resolved a broad range of AT&T small business customer issues and inquiries ranging from billing and payments to tier 1 technical troubleshooting under strict time constraints.
Provided products and services instruction and consultation.
Maintained call center assigned metrics and quality performance goals.
Assisted with on-floor, post-classroom coaching for new hires.
High volume inbound call servicing (avg. 60 calls per day.)
Data entry.
**Consistently received high customer satisfaction survey results monthly.

Senior Collections /CSR/JP Morgan Chase & SST 2006-2008 Joplin, MO.
Third party collections for multiple lenders including: Bank One, Goldman Sachs, Washington Mutual and Medallion banks.
Responsible for reducing delinquency levels on high delinquency accounts (30+ days past due.)
High-volume outbound calling.
Maintained consistent, daily contact with account holders (Avg. 500+ accounts per portfolio.)
Payments negotiation and collection, accounts re-conciliations including payment deferments, payments corrections.
Addressed loan holder inquiries and advised of loan terms and conditions.
Performed skip trace functions via various internal and external search sites.
Initiated repossession proceedings as last resort and only after all negotiations efforts were exhausted.
Assisted with new-hire, post-classroom training and coaching.
Maintained and exceeded performance and delinquency-reduction goals set by both employer and bank.
Data entry.

Temporary Clerical /Adecco Employment 2005-2006 Joplin, MO.
Temporary assignments included Office Support/Clerical and Receptions, Typing,
Filing, Telephone, Mail Distribution and Inter-office correspondence.

Recruiter /Contract Freighters Inc. 2004-2005 Joplin, MO.
Conducted numerous pre-employment screenings via telephone with CFI driver applicants nationwide.
Ordered, reviewed and compiled all necessary background and DOT reports for submission to applications processing.
Advised driver applicants of company policies and procedures.
Responsible for pre-scheduling driver candidate orientation attendance as well as lodging and transportation accommodations.

Soft Collections/CSR / JP Morgan Chase-SST 2003-2004 Joplin, MO.
High volume inbound and outbound call servicing for past due accounts 30 days and under.
Placed courtesy calls to delinquent auto loan account holders.
Advised of loan terms and conditions.
Provided balance and account information.
Data entry.
*Promoted to back-end collections.

Education:
Education
Missouri Southern State University
100+ course hours completed toward BA
Courses of study: English and foreign language.
Dual Minors completed: Music and foreign language.
Avg. GPA: 3.5-4.0
**Dean’s Honor Roll.


Skills:
Skills and Competencies
Well-developed Communications skills (verbal and written.)
High volume inbound and outbound dialer generated call servicing.
Conflicts Resolution. (skilled at de-escalations.)
Accounts maintenance and re-conciliation.
Payments negotiations, collections and corrections.
New hire training (often called upon to assist new hires with additional, post-classroom/ on-floor training.)
Attentive to customer inquiries, concerns and issues.
Dedicated to customer retention through the use of intense follow-up while adhering to company policies and procedures.
PC proficiency/Multiple Windows and Web Based systems operation.
Data entry (typing: 55-60 wpm with accuracy)
Proficient in the use of standard office equipment.


Provided by OneBuckResume.