Receptionist Resume Example

Objective:
To find long term employment that will utilized my dedication and versatile administrative set of skills developed through on the job and life experiences/employment. 

Experience:

ARBOR EDUCATION & TRAINING /ACS
2004 to Present
Supervisor (Office Manager) /Human Resources Rep. 4/05 to present
Case Manager (Career Coach) /Facilitator 5/2004 to 4/2005 * Promoted
Arbor was a contractor to the Lake County Department of Social Services and our company provided case management and employment services to a variety of participants referred from the CalWORKS/TANF program. As a Case Manager, I was able to meet/exceed contract requirements for an average of 80 person caseload of participants. My caseload included a variety of needs, including: Drug/Alcohol Addictions, Behavior Health, Domestic Violence, and other issues which prevented them from being job ready. My job was to refer them to resources, monitor and motivate them toward self-suffiency. Provided audit ready narration/case files. As a Facilitator, I provide the participants with the information regarding Rights and Responsibilities of the CalWORKs program and conducted Job Searching workshop. As Operations Manager I supervise up to 13 staff, including: Employment Service Center/ Youth Center/ Case Managers/Workshop Facilitators/Secretary and Work Experience staff. Control/Order/Stock/supplies and standardizing ordering procedures. Processed all staff payroll/maintain all staff & office space calendars. Maintain staff/participant confidential files. Direct support to Project Director. As the Human Resources Representative, I wrote employee performance reviews, corrective actions, conducted interviews, processed all new hire/termination paperwork, completed OSHA, FMLA and Workers Compensation paperwork/reports, provided staff training & motivation. Provided Patient transport for the Social Security Advocate Caseload.

ADVENTIST HEALTH- MIDDLETOWN MEDICAL CLINIC
2002-2003
Patient Registration Associate- 2002-2003
Schedule patient medical office appointments, filed transcription reports, accepted patient payments for services. Verified patient insurance coverage. Maintained/Organized physicians office space. Ordered/Stocked supplies. Provided Front Office services as required/needed/requested.

ADVENTIST HEALTH - CALIFORNIA MEDICAL FOUNDATION (CMF)
1999 to 2002
Administration Department Secretary 5/1999 to 3/2001 *Promoted
Human Resources Assistant 3/2001 to 1/30/2002 *Promoted with addition job duties
Executive Secretary to the Chief Operation Officer (CEO) 8/01/2001 to 1/30/2002 * Company Closed
Medical Foundation was set up to provided support to 55 medical clinics in 5 counties for a total of 355 employees. Repeatedly promoted during 3-year tenure. I served as Administration Department Secretary to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Maintained confidential staff/physician case files. Input massive data entry for nurse/physician licensing information. Worked on special projects for billing office. Organized filing/data entry systems. Completed extensive travel arrangement.



Education:
Napa High- Graduate
Real Estate 2000- Graduate of Real Estate Economics & Finance - California State Licensed Loan Officer
Highlights of Trainings- Cultural Diversity/Domestic Violence/Sexual Harassment/HIPPA/Working with Difficult People/Case Management/Service with Compassion/Motivation & Coaching/Meeting Project Deadlines/Finding Success with Hard to Employ/Communicate with Tact and Professionalism/Delivering Exceptional Customer Service
Volunteer – Hospice Services of Lake County – Spiritual Care- 2010


Skills:
Office Management
Teambuilding & Supervision
Case/Records Management
Staff Development / Training
Trained in Confidentiality
Investigative Interview Skills Report / Document Preparation
Spreadsheet / Database Creation
Timekeeper/Payroll Processing
Excellent Customer Service
Empathic/Compassionate
Meeting /Event Planning
Advanced Computer Skills
Organizes/Budgets Time
Positive Attitude
Hospice Spiritual Counselor
Caregiver/Patient Transportation



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