Call Center Customer Service Resume Example

Objective:
Highly experienced call center inbound/outbound professional looking to broaden my horizons and take on new challenges. 

Experience:
EMPLOYMENT
2004-2012 Customer Service Representative, PSI Contact Center
Perform inbound/outbound #800 call services on behalf of various of clients. Duties include assisting clients and consumers with internet navigation, troubleshooting, providing program information, creating a case where investigation is required, following up with resolutions, assist with enrollment, appointment scheduling, and notating history within company database. Proficient with general office duties such as email correspondence, proofreading, clerical, data entry and faxing.

2000-2004 Customer Service Representative, BBDO Detroit
Provided high quality support to DaimlerChrysler dealerships, and customers. Assisted dealerships with researching products, pricing, and billing options of various well known commodities via inbound phones and internet. Assisted customers with consultative options and the availability of warranty programs, while effectively building loyalty and relationships as a goal.

1999-2000 Customer Service Associate, Stewart and Associates
Tracked collateral protection insurance on behalf of credit unions. Assisted customers with account inquiries via inbound and outbound phones. Updated system accounts, data entry, performed special projects, and general office duties.

1998-1999 Credit Phone Associate, First Card USA
Assisted with the support of credit card customers throughout the country within call center environment. Provided customers with approvals and denials of credit, reissued accounts, reinstated accounts, opened as well as closing accounts, answered general inquiries and performed basic office duties.

Education:
EDUCATION
1990-1992 Associates Degree of Business Administration, Davenport University

Skills:
Several years of professional Customer Service and or call center experience, while providing high quality support to clientele in slow to fast pace environments. Excellent oral and written communication skills, possess high level of confidence on telephone, PC literate including Microsoft Office, strong organizational skills, able to perform well in a team environment as well as independently, have acquired a thorough understanding of Call Center and office operations, and able to represent clients with a positive and professional image.

Provided by OneBuckResume.