Saturday, September 22, 2012

Banking Customer Service Resume Example

Objective:
Based on my academic qualifications, my professional experience and my interest in both banking and customer services, I believe I represent a strong candidate for a customer representative,financial advisor and representative. I am an excellent team player, willing to use my knowledge, skills and experience for the benefit
of the institution.


Experience:
Banque Du Liban (Central bank of Lebanon)
Dec 2011 - present: Training & Development Department- Deputy Chief Officer
1.Responsible for preparing and organizing conferences, seminars and training programs on monetary and banking subject;
2.Cooperation with external parties (Banque de France, Deutsche Bundesbank, and International Monetary Fund) on training programs;
3.Preparation of seminars to improve staff efficiency and productivity.

Jul 2007 - Dec 2011:Accounting Department – Financial Controller
1.Recording and monitoring the operations between the Central Bank and its branches;
2.Preparing the Bank du Liban’s budget, its profit and loss accounts, and overseeing their implementation.

- FransaBank (Lebanon)
Jun 2005 – Jul 2007:Deputy Branch Manager Program
1.Establishing business contacts and relationships with prospects and customers (opening all types of accounts for customers, selling credit and debit cards, identifying customer needs and suggesting the most suitable loan (housing loan, personal loan, consumer loan ,corporate ,etc..), selling insurance products and executing money transfer requests;
2.Developing customer portfolios - addressing customer needs in providing accurate information, guidance and suitable offers
3.Managing customer complaints and ensuring effective and profitable long-term relationship;
4.Analyzing the branch’s current and forecasted situation and negotiating annual branch objectives with Management;
5.Providing action plan designs to achieve forecasted sales objectives;
6.Monitoring the appropriate implementation of internal regulations and discipline;
7.Diffusing all Head Office notes, instructions and procedures as well as discussing them in weekly staff meetings in order to enhance communication, develop business activities and resolve internal issues.

Internship:
- Allied Bank S.A.L -Lebanon (July to September 2003)
Customer service (Teller)
- Lebanese Canadian Bank –Lebanon (July to September 2002)
Customer service in the head office branch


Education:

2003-2005 École Supérieur de Commerce De Grenoble – France
(Ranked 4th in Europe & 2nd in France)
Master’s degree in Management & International Business (Accredited AACSB International, EQUIS and AMBA)

1999-2003 Lebanese American University - Lebanon
Bachelor of Science in Business Administration, Banking and Finance 


Affiliations:
Training
-Central Bank Accounting and Budget – Banque de France, Paris
-IFRS7 PricewaterHouseCoopers
-Communication Skills Banque du Liban
-Leadership Management Banque du Liban
-Oracle E-business Tax Fundamentals Oracle
-Oracle Receivables Management Oracle
-Oracle Subledger Accounting Oracle
-Negotiation Skills Fransabank
-Strategic Management Fransabank


Skills:
French, English and Arabic. (All fluently written and spoken)

Tools: MS OFFICE (Word, Excel, PowerPoint), PDF, outlook
Web browser: Internet explorer, Mozilla Firefox, Google Chrome
Operating system: Windows, Macintosh



Provided by OneBuckResume.

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