Civil Service Secretary Resume Example

Objective:
To pursue a position offering security and growth within the organization

Experience:
April, 1992 - July, 2012
Regional Secretary
Department of Health and Human Services
5501 Executive Center Drive, Suite 225
Charlotte, North Carolina, 28212
Geri Hall - 704-555-6549

Answer and appropriately direct all telephone calls.

Review expense accounts, and leave records assuring accuracy and submit to personnel in Raleigh weekly

Process outgoing mail to the appropriate mail service

Handle incoming calls from patients and providers in a sensitive manner. All information is confidential thereby adhering to confidentiality rules and regulations at all times

Review and process if needed, incoming NC Communicable Disease Report Cards

Process morbidity report cards and case report forms on all closed cases i.e. check each document to assure that all demographic information transcribed is identical on each form; check to be sure lab tests and types are included on reporting forms, check for supervisors initials indicating case is ready to be reported etc.; prior to submission to Raleigh for reporting

Report closed cases to Raleigh Central Office weekly

Handle incoming and outgoing record search request, which consist of receiving and giving patient information such as, demographics, lab test, and need for follow-up on all partners and positive laboratory reports. All information is handled in a confidential manner

Responsible for entering all morbidity information received on patients in the North Carolina STD/MIS database system in a timely manner. Attention to detail is given to assure accurate lab data is entered as well as the most current demographics is entered into the database

Initiate field records (paperwork) for field follow-up if deemed necessary.

Record search office files for previous treatment, labs, and locating information before assignment to field staff.

Initiate calls to private medical doctors and health department nurses to confirm treatment, test results, diagnosis, patient locating information, and need for further follow-up. Information is then transcribed on a provider contact sheet and a field record (paperwork) is generated to be given to field staff

Assistant to the Surveillance Coordinator, helping to assure that all incoming laboratory reports are processed according to North Carolina protocol; utilizing the North Carolina reactor grid
as a guide

Organize epidemiological and non-epidemiological office files.

Maintain inventory of brochures, condoms, office supplies, and office equipment

Process request for condoms and brochures to local health departments and private providers

Ability to communicate with diverse individuals of different educational backgrounds

Order office supplies, furniture, and equipment as needed and approved through procurement. Make hotel reservations, book conference rooms, and assist with transportation needs for traveling staff

Participated on the divisions Audit team, which was designed to standardize all seven regions, so that employees can be dispatched to any region in time of crises

Assisted with the Get Real Get Tested Initiative Grant which is a pioneered North Carolina program designed to target high morbidity counties, offering door to door testing, HIV/STD education, and incentives

Trained in phlebotomy and counseling to assist in these door to door efforts

Assisted with the planning of the branches yearly Educational Conference, which consisted of choosing a slogan, coordinating the agenda, soliciting speakers, allotting time-frames for each speaker, deciding appropriate break and lunch times, choosing a location, planning snacks/meals, and setting up and breaking down the entire event.

September, 1990 - April, 1992
Word Processor/ Office Assistant III for TB Control
Manpower/Mecklenburg County Health Department
2845 Beatties Ford Road
Charlotte, North Carolina 28216
Jacqueline Glenn - 704-336-6480


Revised outdated tuberculosis documents according to new protocols and procedures

Responsible for handling sensitive telephone calls pertaining to patients concerns for acquiring syphilis, HIV, and TB exerting compassion, and empathy while directing the caller to the right intervention method

Responsible for distribution of syphilis test results to patient’s via telephone as per NC State protocol

Scheduled HIV appointments while referring prospective TB patients into the TB clinic

Handle all calls with sensitivity and in a confidential manner

Enter patient data into database to assure accurate and up to date information is stored

Greet and direct all TB patients assessing the need for urgency

Assemble medical records on all tuberculosis patients

Process outgoing mail for the appropriate mail service

Receive all incoming mail and disperse to the appropriate staff

Spearheaded purging of all old TB records onto microfiche

Share confidential information when requested to local, federal and state agencies, complying with all HIPPA laws

Complete typing assignments and copying request accurately and promptly

Maintain strict confidentiality when working with patient records

Demonstrate a willingness to help internal and external customers to promote positive relationships at all times

Operate 10-line switchboard and relieve switchboard operator for lunches and breaks.



Education:
May, 2010 – Present (candidate for BS, December, 2013)
Technical Management
DeVry University
Charlotte, North Carolina

August, 2003 – May, 2010
Business Administration/Human Resource Management
Central Piedmont Community College
Charlotte, North Carolina
704.330-CPCC (2722)


Skills:
Trainings:
STDMIS, Epi Info, Total Quality Management, Cultural Diversity Training, Spanish Training, Ethic Training, Workplace Harassment, HIV/STD Counseling and Testing Training, Blood Borne Pathogens & Phlebotomy Training-October 2006, OraQuick Advance Training-November 2006, ICS100, ICS200, ICS700

Computer Skills:
Microsoft Word Software, Access, Excel, Power Point, Publisher, Epi Info, STD/MIS, EHARS


Additional Information:
Awards:
Department of Health and Human Services
For outstanding achievement in providing service to the Branch and citizens of North Carolina - 2006

North Carolina Public Health Association
For outstanding service to HIV/STD Control - 1999

Community Service:
Get Real, Get Tested
Outreach Work
Various cities, North Carolina

Syphilis Elimination Project
Outreach Work
Various cities, North Carolina

Healthy Families, Healthy Communities
Outreach Work
Charlotte, North Carolina


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