Customer Service Clerk Resume Example

Objective:
To obtain a challenging career in Customer Service.

Experience:


Expertise: Customer Service

Moviated and accomplished office manager and administrative professional with over 10 years experience. Attentive to detail, able to take initative, prioritize multiple tasks and manage heavy workload. Team player, mail distribution, able to communicate well with others (verbal/written).

Assembly/Packer
Kelly Services/Neutrogena
Los Angeles, CA
2012-present
Assembly: Assemble product in a neat and precise way; remove product from assembly line area to another for packing; assisted in other areas where needed; responsible for picking/packing orders; inspecting products; standing for long periods of time; attention to detail; work flexible hours.
Packer: Ability to lift 50 lbs on a repetitive basis; strong communication skills; work in extreme temperatures; accurate and meticulous packer; packing orders; inspect and pack products; able to lift 50 lbs; bending and twisting.

Administrative Assistant
Alliant Insurance Services
Las Vegas, NV
2008-2009
Administration: Provide direct support to Account Executives, Schedule and coordinated meetings, arranging for refreshments, reserving meeting space, inviting attendees and preparing materials. Coordinated service of and procured new/upgraded equipment, technology service plans and office supplies. Developed and implemented administrative policies and procedures, maintained clients files and managed incoming and outgoing correspondence. Prepared and typed letters, memos and other documentation. Processed billing/invoices.
Admissions Support: Tracked and managed client information via database. Scheduled client meetings, process new applicant applications, prepared and sent renewals, cancellations letters to clients.
Key Accomplishments:
Created new form letter templates and developed database system to manage mailings
Upgraded postage and phone systems, securing more cost-effective service and better equipment.

Office Administrator
Wells Fargo Insurance Services, Inc.
Las Vegas, NV
2006-2008
Administrative Support: Effectively orchestrate a full range of strategic administrative functions, including correspondence; database and file management; travel, special events, and meeting planning; and general purchasing/budget oversight. Create PowerPoint presentations, spreadsheets, reports, client binders and issuance of client auto ID cards and certificates of insurance for managers.
Sales, Operations & Customer Service: Updating contracts, billing information and client information into database; Schedule and track shipments, troubleshoot problems, Input client information into database; Answer heavy phone logs.
Key Accomplishments:
Coordinated and managed up to 30 strategic accounts simultaneously and provided direct customer support
Monitored, researched, and summarized market trends.

Administrative Assistant
Marsh USA, Inc
Las Vegas, NV
2003-2006
Administrative Operations: Meeting and travel logistics, coorespondence, file, records and database management; project administration and executive-level support.
Sales Support: Client service, account management, problem
trouble-shooting and resolution; contract administration, client tracking, supporting and reporting.
Communications: Polished telephone skills. Experienced business oriented skills
Financial/Budget Administration: Invoice and billing verification and expense tracking.
Key Accomplishments:
Improved customer satisfaction and retention by responding promptly to user and billing issues, staying alert to potential problem areas, and developing creative solutions
Contribute to new product development of key accounts
Exceed administrative responsibilites by listening and responding to request and follow up to assure complete customer satisfaction

Additional Work Experience:
Circuit City, Culver City, CA - CD Music Specialist 1996-1997
Casual Corner, Culver City, CA - Sales Associate 1986-1996
Casual Corner, Hawthorne, CA - Sales Associate 1982-1986


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