Dispatcher Resume Example

Cover Letter:
Realizing you will need to know a bit more about me in order to consider me as suitable candidate; I have enclosed my résumé and this cover letter for your review as the first step in the application process. I trust you will find my extensive Customer Service & Dispatching and Administrative Support experience to be a strong indicator of what I would contribute as a skilled, hardworking member of your team.
I am dependable, organized, and loyal, trying always to pay great attention to the details. I enjoy and work well either independently or as a member of a team. Putting the Customers needs first is what I have always believed and strived for. I am looking for Part Time or Full Time work and am available for working all shifts. I am also requesting to make in the $14.00 to $16.00 per hour range if possible. But I am flexible and gladly willing to negotiate salary concerns always.

Also I have strong computer skills in all of Microsoft Office and Apple products and feel comfortable in creating and maintaining all the documentation that is required. I am confident I would be an asset to your company. 



Objective:
I am currently searching for a Customer Focused Company. I am very interested in joining a company in a Dispatcher/ Customer Service Type position.  


Experience:
Customer Support and Service Dispatcher with considerate and light-hearted interpersonal skills. Very professional & communicative customer service-oriented with effective problem-solving skills. Diplomatic customer and vendor relations. Very organized with consistent documentation accuracy. Highly computer literate with disciplined IT experience, PC, LAN, applications, cell-phone, radio, and pager administration and support. Enjoy working in a dynamic team environment. Tolerant with changing priorities…

Computers and Applications
DOS, Windows 2K, NT, XP, Vista, and MS-Office: WORD, EXCEL, Power Point, ASK, MANMAN, Oracle, Bus: STD, SCSI, VME, RS232, GPIB, IEEE 488. IT: Ethernet, LAN, TCP/IP, WIFI. Mac Books & I Phones.

Professional Experience

D W Morgan LLC - (Benchmark Staffing Agency) 05/11-07/11
Provided logistics and dispatching support for calls and emails from customers requiring freight and package services.
As a dispatcher I served to create, schedule and support the D W Morgan mission as a supply chain leader, in transportation and logistics services field. As temporary contractor provided excellent service to some of the world’s most demanding supply chains. I managed five trucks and drivers for routes mostly in the East Bay and South Bay area, to insure on time deliveries. This included dispatching, monitoring, delivering and receiving freight regularly at San Francisco International airport and providing status to customers. I am proficient using the Chainlinq transportation management software to schedule, print and distribute bills of ladings/manifests to all drivers.

Family Leave Participation - 9/08-01/10
Due to some serious family issues I chose to stay available full time to provide support to family members who needed me during this period.

Vickers Concrete Sawing and Cutting, Inc. San Jose CA 7/03-8/08
Dispatcher, Customer Care
Dispatcher and Customer care administrator in very dynamic industrial union shop. Dispatching, scheduling, and supporting field-crews of up to ten, to clients-sites per sales/appraisers’ work orders and specifications. Maintained and administrated inventory; ordered and expedited purchasing of saws, blades, cutters, rental equipment as required. Administrated Nextel radios and cell-phones, maintenance schedules, repair work-orders with shop mechanics. Negotiated and re-scheduled conflicting or over-cost and over-time contracts with clients. Responsible for verifying and entering all payroll data weekly for field service crews and sending to payroll staff. Also responsible to maintain on a daily basis all customers billing information and sending reports to accounts receivable staff.

Encompass Air Systems, San Jose CA 7/01-12/01
Dispatcher, Customer Service
Provided support of service calls assisting customers with inquires, requests and concerns. Proficient in Marathon Database inquiries and to entering new service requests. Printed service requests and dispatched work orders to appropriate technicians via Nextel radio or pagers. Ordered spare parts, supplies, and arranged deliveries as required.
Serendipity Land Yachts, Ltd., Santa Clara CA 12/99-6/01
Dispatcher, Customer Service
Responsible for maintaining work schedules for charter bus, transit shuttles, and vans. Diplomatic customer support duties, help desk. Daily route and driver verification via radio, pagers, and cell phones. Confirmed driver locations, ETA, and scheduling of new routes and special-needs requirements. Assisted in creation and distribution of work schedules, manifests, and vehicle maintenance. Liaison for drivers and shop mechanics maintaining vehicles and MTBF metrology: Created weekly reports to management regarding passenger data, driver absenteeism, customer concerns and vehicle maintenance using MS-Word, Excel, and Outlook E-mail.

ADAC Laboratories, Milpitas CA 9/98-8/99
Dispatcher, Customer Service
Provided personalized customer phone support for medical device customers. Responsible for logging and processing service requests on MANMAN database. Timely scheduling, prioritization, contacting, and dispatching of work orders to appropriate service engineers. Initiated escalation of unresolved service-orders to management as required.

FMC/United Defense, San Jose CA 11/83-7/97
Dispatcher, Customer Support
Provided first-level IT support to internal customers for all PC, LAN, and IBM mainframe computer related issues. Monitored and upgraded network applications and equipment, reset terminals, printers, and data-entry on Remedy software system. Dispatched PC-repair and network technicians as required in a timely manner. I treated all co-workers as my personal customers.

Education:
Education
• Fremont High School, Sunnyvale CA. Major: Sciences Minors: Math, literature GPA: 3.25 Diploma
• Foothill College, De Anza College, Los Altos CA. Major: Computer technology GPA: 3.80 3/93-9/94

Skills:
Customer Support and Service Dispatcher with considerate and light-hearted interpersonal skills. Very professional & communicative customer service-oriented with effective problem-solving skills. Diplomatic customer and vendor relations. Very organized with consistent documentation accuracy. Highly computer literate with disciplined IT experience, PC, LAN, applications, cell-phone, radio, and pager administration and support. Enjoy working in a dynamic team environment. Tolerant with changing priorities…

Computers and Applications
DOS, Windows 2K, NT, XP, Vista, and MS-Office: WORD, EXCEL, Power Point, ASK, MANMAN, Oracle, Bus: STD, SCSI, VME, RS232, GPIB, IEEE 488. IT: Ethernet, LAN, TCP/IP, WIFI. Apple Mac Books & I Phones.


Additional Information:
Other Qualifications
• World-class interpersonal customer service, verbal communication and written skills.
• Communicative, professional, resourceful, organized, and cost & safety conscious work ethic.
• I am reliable and accept challenge and tolerate changing priorities with little supervision.
• Dedicated to maintaining customer satisfaction and high quality standards: Quality and documentation accuracy.


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