IT Hardware Support Resume Example

Objective:
Highly competent IT professional with
latest Cisco credentials, training, and
experience in installation, repair,
troubleshooting, and maintenance within
deadline-oriented environments. Adept at
administering, configuring, and
maintaining computer systems and large
networks. Expert at evaluating and
reporting metrics for projects and
programs. Exemplify keen attention to
details; able to delve into what the
user community really needs in order to
identify deficiencies and gaps, and come
up with solutions for tasks on time
without any immediate supervision. Quick
learner; able to grasp varying concepts
in a fast-changing environment and
possess an intuitive understanding of
technical systems, resulting in an
optimal level of productivity in a short
time frame in new situations. 

Experience:
RELEVANT EXPERIENCE

Customer Engineer II | NCR, Irving, TX
(2007–Present)
- Leveraged training on equipment
operations to efficiently perform
multiple new installations of self
checkouts, retail registers, servers,
and network equipment.
- Continuously administer
preventative maintenance to sustain
customer relations.
- Quickly respond to repair ATMs
in a timely manner, as the ATM financial
technician.
- Administer Cisco networking
support, address multiple networking
calls to replace and reconfigure various
devices as needed.
- Effectively resolve issues and
perform repairs to deliver Halo and
Telepresence Video Conferencing
Equipment support; perform repair on
Dell and HP servers, Lexmark printers,
and multiple pieces of NCR and IBM
retail equipment, including registers
and self-checkouts.
- Render service to Blockbuster
express Rental Kiosk Support as well as
Xiotech, and Riverbend Data Management
Servers



OTHER EXPERIENCE

Teller | NORTH DALLAS BANK AND TRUST
TELLER, Dallas, TX (2006–2007)
Personnel Banker III/Senior Teller |
FIRST CONVENIENCE BANK, Dallas, TX
(2006)
Customer Service Manager | WALMART,
Plano, TX (2002–2006)
Collection and Repair Personnel | PLAYER
AMUSEMENTS INC., Plano, TX (2000–2001)

Education:
EDUCATION/CREDENTIALS

Associate of Applied Science in Computer
Electronics Engineering (2006) - ITT
Tech, Richardson, TX
CISCO CERTIFICATION: Supporting Cisco
Routing and Switching Networking Devices
(2012)



PROFESSIONAL TRAINING

- Multiple Training Courses: NCR
ATMs; NCR and IBM retail equipment
- Lexmark Printers
- Xiotech and Riverbend Data
Management Servers
- HP and Dell Servers Installation
and Repair
- Polycom Halo Video Conferencing
Equipment Hardware Support; Working
Directly with Multiple Customers and OMC
Helpdesk for Resolution of Issues
- Cisco Telepresence Video
Conferencing Hardware Support
- Blockbuster Express DVD Rental
Kiosks Repairs
- NCR Self Checkouts Release 3-5,
IBM Self Checkouts 

Affiliations:
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Skills:
FUNCTIONAL SKILLS

Technical Skills: Demonstrate sharp
crisis management and troubleshooting
skills that result in minimum “downtime”
in support situations. Highly
knowledgeable of hardware, operating
systems, and networking concepts; along
with relentless drive to deliver optimal
solution, from the network level up to
the application level.

Customer Service: Efficient at handling
high volume of requests from
customers/users; able to carefully
assess and understand customer needs and
expectations to provide exceptional
customer experience. Patient in
diffusing frustration through active
listening to provide appropriate
solutions. Provided basic technical
support and educated customers on how to
solve similar technical issues in the
future.

Problem Resolution: Known for analytical
abilities in figuring out problems
easily; utilizing creativity and
resourcefulness in overcoming
challenges. Quick learner; able to
process large amounts of complex
information and articulately communicate
in a level easily understood by the
target user/customer.

Additional Information:
TECHNICAL SKILLS

Microsoft Office 2003 and 2007
(Windows); 2004 (Mac) - Windows XP,
Windows 7 and Mac OSX HyperTerminal


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