Mortgage Services Resume Example

Objective:
Accomplished professional with diverse experience in mortgage, banking, and financial services. Adept in leading teams, surpassing objectives, driving revenue growth, and improving retention. Expert presenter, negotiator, and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. Broad knowledge base related to the Dodd Frank Act, as well as the Home Affordable Modification Program. Committed to maintaining full regulatory compliance.

Experience:
WINGSPAN PORTFOLIO ADVISORS, Carrollton, TX
Maintain full responsibility for working with investors and clients, securing new business, driving revenue
growth, and managing investor relations.
DIRECTOR OF CORPORATE DEVELOPMENT (3/2009 to Present)
Review bank statements, paycheck stubs, profit and loss statements, and tax returns. Partner with the bank to provide the best available workout option according HAMP (Home Affordable Modification Program) and bank recovery. Lead on-boarding efforts and set up new servicing accounts. Educate individuals on investor-specific reporting, accounting, and billing. Ensure the accuracy and integrity of all transactions. Research and resolve issues as well as disputes. Train and mentor employees in meeting objectives and exceeding performance targets.
• Charged with managing a large portfolio of second lien mortgages, which encompassed working with realtors, providing resolutions to delinquent accounts, and offering reliable data on settlements, short sales, repayment plans, and HAMP requirements.
• Delivered presentations to high profile investors looking to invest in the company, which aided in maximizing revenue potential.
• Played a key role in management initiatives to develop policies/procedures associated with ILS, DRI, Experian, Several Attorney Networks, and MS Office Suite, which boosted efficiency.
• Audited mortgage servicer files, collateral, and protocols as well as gained specialized expertise in Federal Regulatory reporting.
• Selected by senior management to direct and oversee the Vericrest Project from inception through completion, which entailed leading the team, getting up to speed on functional operations, facilitating end-user training, executing problem resolution initiatives, and updating Bank of America on the project’s status.
CHASE HOME FINANCING, Irving, TX
Managed large portfolio of 350+ severely delinquent loans, including foreclosures, and bankruptcies.
SHORT SALE SPECIALIST – LOSS MITIGATION (2/2007 to 3/2009)
Worked on subprime reinstatement options including negotiating and formulating repayment plans. Referred severely delinquent accounts for workout options involving modifications, short-refinances, and short sales. Negotiated short sales on subprime mortgages as well as short sale deal from inception through completion. Collaborated with foreclosure and bankruptcy attorneys in negotiating fees, postponing foreclosure sales, and placing files on hold. Trained and mentored team in daily job tasks and system functionality. Interacted with realtors, attorneys, and third-party companies. Gained specialized knowledge of FDCPA laws.
• Partnered with management to work on specialty accounts due to the high balance and risk mitigation due to delinquency.
• Contributed to management efforts to structure the Loss Mitigation department and build separate work-out areas.
• Spearheaded efforts to cure over 50 delinquent accounts per month using sound business acumen.
COUNTRYWIDE HOME LOANS, Plano & Richardson, TX
Worked on HUD approved loss mitigation options to bring delinquent accounts current.
LOAN COUNSELOR & MORTGAGE COLLECTOR (September/2004 to January/2007)
Maintained accountability for managing a large portfolio of 200+ severely delinquent loans with a highly successful cure rate. Utilized business talents to consistently exceed individual and team goals. Analyzed clients’ financials to determine the proper workout options for clients’ needs. Audited loans from various investors for integrity.
• Spearheaded efforts to manage escalated accounts while boosting productivity.
• Worked with VA specialized programs to bring homeowners current
• Provided Fannie Mae assistance to borrowers who qualified

Skills:
FCRA Certified, RESPA Compliant, Knowledge of State & Federal Laws and Regulations related to Loan Servicing, boarding, transfers, and some originations.

Additional Information:
AS400, Word, Excel, Access, PowerPoint, Outlook, QuickBooks, Lotus Notes, Countrywide Home Loan Applications, Home-saver, Intranet, DRI, Ivault, Info-source, 1st American, Vendorscape, MSP, Fidelity Systems, Info-Source, Harland ILS, LSAMS.


Provided by OneBuckResume.