Entry Level Customer Service Resume Example

Objective:
My objective is to use my knowledge of Public Safety and Emergency Management in a professional environment that provides opportunities for advancement.

Experience:
Employer : Woodland Construction Safety Academy
Position : Executive / Instructor
Period of Service : October 2010 – October 2011
Assignments : Conducted classes for 30 hour Occupational Safety and Hazard Admin (OSHA) certification
: Assistant Instuctor in training Traffic Flaggers, Forklift operators, and First Aid/CPR
: Managed the quality of work, assisted in site inspections, and drafted DC Educational Licensure
: Certification Processing, Office Admin, Sales/Marketing, Student Enrollment, etc.
Supervisor : Earl Woodland (202) 367-1449
Employer : OCTACORP Marketing, Inc.
Position Held : Office Manager
Period of Service : January 2010 – October 2010
Accomplishments : Maintained inventory, orders, and account receiveable
: Established good business relationship with corporate clients
: Interviewed, hired, and trained new employee’s and internships
: Periodical review of work & provide training for staff to overcome weak areas
: Make strategic business plans that brings in more profit
Supervisor : Sean Evans (202) 415-6849
Employer : WESTSTAR Mortgage
Position Held : Assistant Branch Manager
Period of Service : October 2005 to December 2009
Accomplishments : Established good business relationship with corporate clients
: Interviewed, hired, and trained all new employee’s at branch location
: Supervised processors, loan officers, receptionist, and telemarketers for the company
: Review all files to ensure compliance with Federal and State regulations
Supervisor : Reginald Cassidy (301) 423-2200
Employer : SMITH-MYERS Mortgage Group
Position Held : Senior Loan Officer
Period of Service : January 2000 - October 2005
Accomplishments : Advertised for prospects and maintained an active pipeline of 12-15 borrower’s
: Prequalified borrowers for purchase and refinancing mortgages on homes and businesses
: Drafted all necessary State and Federal disclosures for borrower’s signature
Supe

Education:
GRAND CANYON UNIVERSITY (Pheonix, AZ) - 2009
BS in Public Safety & Emergency Mtg, Present (Est. Fall 2012)
WOODLAND CONSTRUCTION SAFETY ACADEMY (Washington D.C.) - 2010
30 hour OSHA Construction Safety Certification - 2011
OSHA Hazardous Waste Operations & Emergency Response (HAZWOPER) Certification
Confined Space Entry and First Aid/CPR
ATSSA Certified Flagger
MARINE CORPS INSTITUTE (Washington D.C.) - 1994
Military Occupational Speciality School - Administration
Non-Commissioned Officer Academy – Corporal’s Course 1999
United States Marine Corps Veteran
CALLAWAY SENIOR HIGH SCHOOL (Jackson, MS) - 1994
Diploma
FEMA IS-1,5.a,22,55,100.b,100.hbc,100.leb,120.a,200.b,200.hca,230.b,240.a,242.a,340,393,547,700.a,702.a,800

Affiliations:
Freemasons, Marine Corps Veteran

Skills:
— Office Management / Admin
— First Aid/ CPR/ AED
— OSHA 30hr Safety Instructor
__ US Marine Corps Publications NCO
— Site Safety/ Site Inspections
— Inventory
— Mortgage Banking / Finance
__ Retail Management
— MS Office suite
— Sales
— Customer Service
__ Security


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